TABLE OF CONTENTS

•  Error Description
  •  Error Diagnosis
  •  Identify the used License Type
•  Possible Solutions
  • Licence Type 'Nodelocked' - No License File stored
  • License Type 'Floating' - "Use License Server" not checked
  • License Type 'Floating' - Service not running
  • License Type 'Floating' - No connection to Network
  • License file was not installed correctly
  • The Hardwarelock is not plugged in (correctly)
  • The License Type does not match the module
  • The temporary License is invalid
• Further Steps

When opening any module, the following error message appears:

"Error requesting the license key CNS2009*PUSER*APPNAME"

To start the error diagnosis, confirm the displayed dialog box with "Yes". The PARTsolutions license information window for the respective module then opens.

The source of the error can be narrowed down by first determining which license type is being used. If the dialog shown above is confirmed with Yes, the window opens automatically. Otherwise you can press F9 on the keyboard at any time to open the PARTsolutions license information window. There you can read the license type in the middle of the "General" tab.

Accordingly, the following solutions from the next section come into question.

If the license type is Nodelocked, this is usually due to the fact that no license file is stored.

A valid license can be added via the following click path:

01. open PARTadmin and click on "License management" in the categories on the left.

02. select the tab "Licenses".

03. click on "Add file" and select a valid license file from your computer.

Click on the "OK" button after selecting the correct file.

If the process was successful, the name of the license file and a HostID can be seen under the "File" tab.

If the license is of the "Floating" type, the "Use license server" checkbox must be selected in the "General" tab.

If the box is not checked, you can simply click on the checkbox. A new window will then open in which you must select the FLM server. The correct server can be selected with a simple click and then click on "OK".

There is also the possibility that the service is not running on the PC.

To check this, click as follows:

01. Press the Windows key. 

02. Enter "Services" in the search bar. 

03. Select the "Services app".

04. Press "Open".

The program opens in a new window. All services are sorted alphabetically. If you scroll down a little, you will find the "Cadenas license server" service. The status of the service should be set to "Running".

If there is something else in the "Status" column, you can right-click on the line and start or restart the service.

It is also possible that the connection to the network is interrupted. This can be due to various factors. This can be seen in the "Status" column, if "No connection" is displayed there, this means that the FLM server cannot be reached.

A missing connection can have several causes. Possible causes are as follows:

- lack of access rights to the drive or PC on which the FLM server is located

- Port 2004 is being used / blocked by other software

- Anti-Virus Software or a Firewall is blocking the application

- Third-Party Software (e.g. a VPN Client) is incorrectly configured

- the server itself is not running or is defective

In all of the above cases, you should contact your own System Administrators for clarification.

If the license file has not been imported correctly, it often helps to remove the existing file and store the license file again in PARTadmin.

In some cases, the Hardwarelock cannot be recognized or is missing altogether. This refers to the USB stick on which the license file is stored. This must be plugged in correctly and must be recognized by the system.

PARTadmin can be used to check which modules are active and therefore have a green date field in the license management. If a purchased module is missing, you can register / log in here at any time and submit a ticket.

Customers with an active maintenance contract can contact support if their license is invalid or has expired.

If the solution described above has not helped, so that an error message continues to appear or you have a question about the article, you can contact our Support Team via the Ticket System at any time. To open a ticket, you can register or log in at the top right of this page.